PRICE AND PAYMENTS
All prices are in NZD.
All prices are shown in NZ dollars. Discount codes & any shipping costs are calculated during checkout, before payment. Orders may be subject to local taxes or duties depending on the Tax rules of the country of delivery, we take no responsibility for charges incurred at the receiver's end.
We accept Visa and Mastercard credit card payments. Paypal payments and Alipay. Your details are secured via SSL Secure Shopping.
Please allow 2 to 3 weeks for production. Production starts from when we send you a confirmation email that we have received your request and fabrics on the chosen design are available. Please take note that fabrics are subject to availability. First come, first served.
RETURNS AND EXCHANGE
For online orders, you may return a product within 14 days of purchase. This is only valid for full price garments. Items must be returned unused, unaltered and unwashed. All original packaging and labelling must be returned in good condition. Return shipping charges are at the customers expense. In the case of a full refund we hold the right to keep $10 for original postage and packaging costs. Refunds can take up to 14 days to process.
Please note: We must receive the item within the 14 day period.
If you wish to exchange an item please email us as soon as possible to reserve another item. Any subsequent shipping or return charges will be at the customer's expense.
If you purchased a faulty garment through our online store we will do our best to repair, replace or refund the purchase amount. The item must be returned unworn and unwashed within 14 days of receipt of purchase. All original packaging and labelling must be returned in good condition. Return shipping will be reimbursed to the customer on receipt of returned goods.
We do not accept returns for wrong fit/size of any couture garment, which are uniquely designed and made for a single size/measurement. Please be sure to check RUSCOE measurements before purchasing the garment. You may email or contact us to make sure the garment will fit you. We can slightly alter the couture garment to fit at an extra cost, but this depends on the availability of the materials as well. It will take 5-7 days to do alteration.
SEND YOUR PACKAGE TO:
5 Ti Tree Lane
We provide free shipping in New Zealand and Australia. All parcels are sent and tracked via NZPost.
Please email us for shipping information for any other countries.
Please allow 2-3 weeks production for made to measure couture designs. We will advise, communicate and keep yo up to date with timeframes.
NZ - Approx. 2-3 working days fully tracked
AU - Approx. 3-5 days fully tracked
Rest of the world - please email us. We estimate 10-14 working days fully tracked
Additional taxes or import duties may apply depending on the destination of the package. RUSCOE is not responsible for these extra charges.
When shipping orders internationally extra delays may be caused due to customs clearance procedures once the package reaches the destination country. You must comply with all laws and regulations of the country in which you are receiving the goods.
Contact your local customs office for more information about their customs policies as they vary widely from country to country.
In the unlikely event that the size you have ordered may recently be out of stock, we will refund you immediately or do our best to find you a replacement.
Please also be aware of fluctuating exchange rates and credit card company charges when converting prices to another currency or when an item is charged to a credit card (a slight price variation of between 2 and 5% may occur).
Your measurements are very important. Please follow the guidelines or refer to the size measurements on our "How to measure" page. You will be charged for any alterations if you placed the wrong measurements.